Your Privacy matter to Sumaayat Infotech Pvt. Ltd. (the company, “we”, “us”, “Locome”).

  • SCOPE

This Privacy Policy (Policy) explains and describes how we collect, use, process, store, share and protect data/ information (Information) about you (customer/ passenger). This privacy policy also explains the procedures how you can access and update the data submitted/ uploaded by you and make the certain choices. The company collects the Information  about you from both online sources i.e. from the mobile application of the company in the name of “Locome” and through our website “https://locome.in/” (collectively referred as Platform) and through offline sources which includes interactions made through mails, phones, in person in regard to services/ activities owned, operated and made available by the company. 

This privacy policy is only applicable in regard to the services provided by the company through its app, websites or offline mode and is to be read with the terms and conditions applicable.

Terms not defined in this privacy policy would have the same meaning assigned to them I the respective applicable terms and conditions available on the platform. 

You are requested to read this policy before using any of the platforms of the company or sharing any information with the company. This privacy policy is a integral part and is to be read along with the terms and conditions applicable to you.

  • ACCEPTANCE

A user by using and exploring either of the platforms or accessing the services provided by the company gives his implied consent and acceptance to this privacy policy which includes amendments made by the company time to time in this privacy policy at its sole discretion.  

The information collected or shared by you with the company would be brought to use as per this privacy policy which includes collecting, processing, transfer, use, store, disclosure and protection of the information with the company in accordance with the applicable laws and rules. You should not use any of the platforms of the company in case you do not agree with this privacy policy of the company.

By accepting this privacy policy you hereby declare and submit that:-

  1. That you will only provide authenticated current information to the company and will update the information whenever required timely. You also declare that you are permitted by the law and are eligible to provide or submit the information with the company.
  2. That if you provide the company with the information of someone else and not belonging to you, it represents that you have the required power and authenticity to do so and you also permit us to use the information provided by you in accordance with this privacy policy.
  3. That the company stores and subsequently uses the information provided by you as per this privacy policy, hence, you hereby declares that the information provided by you to the company is and will not be in contravention to any law, agreement, charter document or to the orders made by any arm of the state.  

  • DEFINATION

Unless and otherwise provided in this privacy policy, the terms below mentioned in this policy shall bear the meaning as provided hereunder:-

  1. Account means the account created by you, ‘the user’ on the Application for accessing the Services..
  2. Additional Fee means any toll, duty, taxes, levies or similar fees or charges that are not included in the Fare but are payable by the Customer to any third party (including government agencies and regulatory authorities) under any Applicable Laws in connection with the Services. It also includes fee levied for cancelling the ride by you after the prescribed time and the fee you would be liable to pay for making the driver waiting
  3. Applicable Laws means all statutory and procedural laws and legal principles applicable in India, which includes principles of equity, regulations, proclamations, by-laws of the company, rules, statutory rules of an industry body, and judgments of the competent courts and generally accepted accounting principles applicable from time to time.
  4. Business Day means every working day of the bank
  5. Cancellation Fee shall means the fee levied on you when you cancels your booked ride as per the cancellation policy of the company
  6. Company would mean the SUMAAYAT INFOTECH pvt. Ltd. and its platform in the name of ‘Locome’ which is also referred to as us/ we.
  7. Device shall mean mobile phone or the computer or any other device used to access the services.
  8. Device identifier shall mean the IP address or other unique identifier of the device.
  9. Driver means the individual driver of vehicle used for conveyance for the ride booked by you who is registered with us and operates the Vehicle. Also referred to as a independent contractor.
  10. Platform means the ‘locome’ app/ application of the company and its website https://locome.in/.
  11. Ride means the travel in the Vehicle from your pick up location to your destination by facilitating through the Application conditions.
  12. Services means the technology services we provide which facilitate Rides and other products and services accessed through the Application or via an offline mode including an SMS or phone calls within the Area of Operation including any other future products or services which we may introduce or offer from time to time.
  13. TPSP shall mean a third party service provider.
  14. Vehicle means a vehicle, owned or operated by the Driver, for the carriage of passengers.
  15. You / Your means you, the customer or user of the company or its platform service. The one who undertakes to sign this privacy policy.

  • INFORMATION COLLECTED BY US:-

  1. Information Provided by You:-
  2. Personal Information: These information about you are those information which are necessary for us to provide the services to you and so that you stay connected to us. We may collect it these from you at the time you sign up on either of the platform of the company and create your account/ job profile
  3. Information we seek: 
  4. Information in regard to your Account:- Information provided by you on your account or while creating it which includes your name, contact details (e-mail, mobile number, emergency contact number), gender, date of birth, user name, password, banking and payment related details (credit/ debit card details, UPI details) as permitted by the applicable laws.
  5. Saved Information: While you use the services provide by us we may collect and store and save the data/ information for convenience of your future transactions. Information collected includes (but not limits to) your mobile number, address, email address, billing information, payment options, emergency contact number etc.
  6. Other Information:  We also collect the information you provide when you correspond with the company through its platform for the improving in services when a you make correspondence with the company through customer support or our help line, or information/ query/ complaint/message/ feedback you submit electronically or make any rating or comment etc.

  1. Information we gather as you access and use the Platforms of the Company:
  2. Details about the Ride: We collect and store the information regarding every ride and every transaction you make through the Platforms of the company, which includes the information regarding your pick up and drop off location, distance to be travelled or travelled, addresses, locations of your frequent visit, payment options and mode of payment you opt the most. The information collected is always subject to the applicable laws.
  3. Information Regarding Location: The company collects the information about your location through each time you book the ride with us to ascertain your precise location to pick you up, to check the distance between your pick up location and your destination, to calculate the fare for the ride, share such information with our third party service provider to get assistance for the ride which includes but not limited to) the information in regard to ascertain the fastest or the shortest route to reach in the destination. Such information would be collected from the device if you allow it. We collect such information for the safety purposes as well. If you do not let the company to collect the information about your location from your device we may collect it through the location and device of the driver throughout the ride. Such information is stored by the company and is linked to your account and is used by the company to provide the customers better ride experience and for enhancing the experience of the customer on the platform of the company.   
  4. Usage of Information: We or Third Party Service Providers may collect and use the collected information by them in regard to you using their methods and various technologies. This may include the time of the day you used the platform, browser that you are using, the URL that referred you to our services etc.
  5. Device Information: with the help of TPSP or by ourselves, we may collect aggregated information or other information about you which my technical in nature. We may gather information about your device identifier, device, model, operating system, screens you have visited, your scrolling activities etc. to enhance the user interface and overall user experience at the platform. It is also specified that the sensitive information about other apps and programs in your device that you browse or using on your device which includes password and activity across other applications are not collected.
  6. Text Messages: We may have access to the text messages or sms on your device after taking your exclusive consent in that regard for using the same for the purpose of using and receiving OTP’s (one time passwords) or for device verification or automatic filling the required information when asked to fill the blanks on our platform. Such information may be collected either through the company directly or through our authorized TPSP.
  7. Other Information: We may gather information about your interactions on the platform of the company which may include (but not limited to) the time you interact, how many times in a day you visited the platform, how often you use the platform, actions for which you engage with the platform etc.
  8. Information gathered through Cookies: Information regarding your usage through your device may be collected by the cookies; your browser/app setting allows you to accept and deny or accept the use of cookies. Use of cookies can be controlled by the help of your web browser. Some features may get affected if you disallow the company to use the cookies from your device. The company cannot control the use of cookies (or the resulting information)by third parties and use of third party cookies is not covered by this privacy policy.

  1. INFORMATION THIRD PARTY PROVIDE BY YOU

We may from time to time collect the information about you and your transactions through our Platform or/ and while you avail the services. We may also collect information from our affiliates or TPSP which includes our financial service provider, search information provider, business partners etc. and also from data available for the public such as commercially available marketing lists, social networks and other related sources.

  1. USAGE OF THE INFORMATION COLLECTED

Our main purpose of collecting the information from various sources is to enhance the user experience on the company’s platform. We may also use the information collected in accordance with this privacy policy for the following:-

  1. To enable you to access and use the platforms.
  2. To verify your identity and your capacity under the applicable law to provide services through the platform.
  3. To closely monitor the services most used by you and your activities on the platform which includes your trip history, ratings for the trips and feedbacks/ comments made by you in order to provide you with better services and overall experience.
  4. To verify your username and passwords.
  5. To provide you with best version of the app of the company depending upon the device you use.
  6. To help and diagnose the issues you face on the platform and to troubleshoot and fix the same.
  7. To send you service related updates, notifications and alerts.
  8. To warn if any attempt is made which is against this privacy policy and prevent the same.
  9. To investigate and identify if any security breaches, or attacks errors, fraud or other criminal activity takes places on your account on the platform and take the appropriate remedial actions.
  10. We use your geo-location to provide with the information about the no. of drivers (our independent contractors/vendor partners) available near your location to provide you with the service. We also use it for our vendor partner to know your location for picking you up and to share the same with other sources for your safety.
  11. To comply with the terms and conditions and this policy and resolve the disputes.
  12. We may use the information collected from you to send you the promotional offers as per your interest.
  13. To enhance your experience on the company’s app for the services provided.
  14. For conforming to the private contracts entered by the company with its associates or TPSP.
  15.  To enhance the functionality of the platform.
  16. To comply with the applicable laws and orders of the state.
  17. For fulfilling any other purpose for which you provide us the information or for any other purposes with your consent.   

  1. HOW AND WHEN WE SHARE INFORMATION WITH THE THIRD PARTY

We do not share the information collected from you other than as disclosed within this privacy policy. Following are the circumstances in which your information would be shared:-

  1. When you consent to share your information with the Third Party:

When you opt and access the third party links on the company’s platform and give consent to receive the promotional offers directly from the third party or to access your data. If you share your information to such third parties by giving your consent the company will not be held liable in any way for breaching this privacy policy and leaking your information out.

  1. Third Parties Providing Services on our behalf:

We may share the information collected from you with our associate partners, i.e. our TPSP, business partners and agents. We hire TPSP for providing few services on our behalf for example hiring services for settling the online payments etc.

  1. Co- Branded Services:

Certain aspects of the services would be provided to you in association with the TPSP. In such a scenario it would need to have the access to your information for facilitating the service in whole. For example; details to be shared when you opt to get your ride insured and get a insurance policy for the same offered by our TPSP.

  1. Administrative and Legal Reasons

We cooperate and bind ourselves with the rules made by the arms of the state and applicable laws. Thus we may share the information regarding you with the agencies of the state or with any third party when being asked and enforced or compelled by the established law or by the organ of the state following due procedure of the law.

  1. With Affiliates and Business Partners:

We may share the entire information collected from you with any of our subsidiary or parent company if ever it comes into existence or with any subsequent owners who takes over the charge of the company in future.

  1. For Market Study:

We may share the information collected from you with our TPSP and will use the information collected for enhancing the quality of service through our platform and improving the overall experience over the platforms of the company.

  1. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

The services provided by the company may contain content that is supplied by the third party or by any of the affiliates of the company. The information regarding your device and browser may be collected by it when you visit its web page through the cookies. These other web pages may send their own cookies too and have their own privacy policy, they also might collect data and gather and transfer information you approve by impliedly approving their published or unpublished their privacy policy. It is clarified that we will not be held liable for any acts or omissions of the third party service provider.  

  1. INFORMATION COLLECTED BY THE DRIVER/ INDEPENDENT CONTRACTOR

This policy does not cover the usage by the driver of the information provided to him by the company about you while and after taking, during and completion of the ride.

  1. AMENDMENT IN THE INFORMATION AND CANCELLATION OF ACCOUNT
  2. You are solely responsible for providing the correct, updated and current personal information to the company. You are also expected to make the necessary changes in the information provided by you to the company whenever required.
  3. You may delete the account whenever you feel like it is not required anymore and contact our grievance cell for resolving any difficulty you face.   
  4. If upon modifying the information by you we find it difficult to provide and access you to provide our service we may ask to provide sufficient details.
  5. If you ever wish to deactivate your account and wish that we should not share information regarding your rides you can write about the same to our grievance cell.
  6. We will keep the information provided by you including your personal and trip history even if you stop using our services or deactivate.

  1. SECURITY

The information provided by you is store with us in our secured data base. However as a matter of fact, as effective as encryption technology is, no security system is impenetrable. Hence, we do not provide any guarantee about security of your database and do not claim that the data provided by you would not be intercepted while transmitting through wireless communications.

  1. INFORMATION IN REGARD TO UNDERAGED:

We do not discourage collecting information from the children under the age of 18 years. The services through the platforms are only available to the people who are capable of entering into the valid contracts/ agreements by the law.

  1. GRIEVANCE CELL

If you feel dissatisfied with any of the service provided by the company or have any grievance, you can contact us at:

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  1. CHANGES TO THE PRIVACY POLICY

We reserve every right to modify/ update/change any part or the whole content of this privacy policy. We will update you about the same whenever we make any change in this privacy policy and thereafter. You would not be able to access our services with accepting our existing privacy policy.